COACHIEZ is committed to protecting user data in accordance with GDPR and the EU Artificial Intelligence Act (EU AI Act).
COACHIEZ only stores minimal session metadata, including:
Session metadata is stored in a PostgreSQL database, where:
Users have the right to:
For any privacy-related inquiries, please contact office@coachiez.com.
COACHIEZ reserves the right to update this Privacy Policy. Users will be informed of any significant changes.
We use Stripe Payments Europe, Ltd. to process payments. When you subscribe, we share limited personal data with Stripe (e.g., name, email, billing address, transaction amount, and tokenized payment method). Coachiez does not store full payment card numbers or CVC codes.
For payment processing, Coachiez acts as the controller of your account data; Stripe processes payment data to complete transactions and for fraud prevention, compliance, and technical operations. For certain activities (e.g., anti-fraud and regulatory compliance), Stripe may act as an independent controller as described in its privacy notices.
Processing related to payments is necessary for the performance of a contract (GDPR Art. 6(1)(b)). Fraud prevention and service security are based on our legitimate interests (Art. 6(1)(f)). We also process and retain limited transaction data to comply with legal obligations (Art. 6(1)(c)).
Stripe may transfer data outside the EEA (including to the US). Such transfers rely on appropriate safeguards (e.g., Standard Contractual Clauses). You can contact us for more information.
Stripe is PCI-DSS compliant. Coachiez never sees nor stores full card PAN/CVC. Payment data is transmitted directly to Stripe over encrypted connections.
We retain transaction records only as long as needed for accounting, tax, fraud-prevention, and legal compliance requirements, after which they are securely deleted or anonymized.
You can access, rectify, or delete your Coachiez account data, or object to processing, by contacting us. For payment-specific data held by Stripe, you may also contact Stripe directly. We will cooperate to honor applicable rights requests.
In connection with payments, limited data may be shared with card networks, payment processors, banks, tax authorities, and anti-fraud providers where required to complete the transaction and comply with law.